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Warranty & Return
Warranty & Return
Warranty Policy
Thank you for choosing keyestudio. If there is a quality issue with one or more of the products you receive, please contact us at service@keyestudio.com or +86(0755-23761274)-, we will be happy to provide you with a replacement or some form of compensation.
Warranty procedures
1. Take a video or some photos to show the problem with the item and contact us to submit your claim.
2. We will contact you within 48 hours for more information or reply to you.
3. If the product is still covered by our warranty, you may need to return it. Your liability to pay return shipping depends on the actual problem with the item you are returning.
Not covered by the warranty
- Refreshing the device firmware will invalidate the warranty.
- Open the fuselage and try to repair the product.
- Modify, delete or replace parts of the product.
- Use the device in a manner inconsistent with its intended use.
- Continue to use it after a malfunction occurs and cause greater damage.
- Failure to contact us when the problem first occurs.
Warranty Notes:
a) Please contact us before returning a defective item, otherwise, your return request may be delayed.
b) If it cannot be repaired or a replacement cannot be provided due to limited stock, we can refund you or you can choose other items of equal value for replacement.
c) If the item is lost during return, we will not be able to assist you as we wish. We recommend that you choose a trackable shipping method to return defective products.
Refund/Return Policy
Conditions for applying for return
a) The item received is not as described.
b) You don't want it anymore. /You want to exchange these items.
c) Items are missing from your order.
d) Item is damaged.
e) Other reasons.
Procedures for applying for refund/return.
a) The item received is not as described. You don't want it anymore.
b) You want to exchange these items.
Please contact us with your order number and the item you received. Our customer service team will respond to you within 24 hours. Once the customer service confirms your application, please provide information about sending it back to us. Once we receive the returned package, we will begin processing your refund/exchange.
c) Items are missing from your order.
Please take photos of arrived items and parcel waybill, and email missing items to our customer service staff, including your order number and package label.
d) Item is damaged.
If your item is damaged in transit, you will be eligible for a full refund. When requesting a refund, you need to provide customer service with a clear diagram showing the issue with the item and its delivery number as soon as possible. Please also provide the "Proof of Damage" document provided by the courier company. Alternatively, you can open the item in front of the delivery person and if you find that the item has been damaged in transit, you can reject it and contact us.
e) Other reasons
For return conditions not mentioned above, please contact us at service@keyestudio.com and we will be happy to assist you.
How do return items?
Consumers can apply for return/refund within 15 days after receipt. Please click Contact Us or email us at service@keyestudio.com for assistance. Please note that all returned products must be 100% complete and must be in their original packaging. Unless the product is damaged or defective, the customer will be responsible for return shipping costs. If the returned item is valued at $500 or more, we will charge a 5% restocking fee. If you have any questions, please feel free to contact us and we will try our best to help you!
We will process your refund within two working days after receiving your returned goods. The refund time is about 2-3 working days, and the refund will arrive in your account according to your original payment method.
Thank you for choosing keyestudio. If there is a quality issue with one or more of the products you receive, please contact us at service@keyestudio.com or +86(0755-23761274)-, we will be happy to provide you with a replacement or some form of compensation.
Warranty procedures
1. Take a video or some photos to show the problem with the item and contact us to submit your claim.
2. We will contact you within 48 hours for more information or reply to you.
3. If the product is still covered by our warranty, you may need to return it. Your liability to pay return shipping depends on the actual problem with the item you are returning.
Not covered by the warranty
- Refreshing the device firmware will invalidate the warranty.
- Open the fuselage and try to repair the product.
- Modify, delete or replace parts of the product.
- Use the device in a manner inconsistent with its intended use.
- Continue to use it after a malfunction occurs and cause greater damage.
- Failure to contact us when the problem first occurs.
Warranty Notes:
a) Please contact us before returning a defective item, otherwise, your return request may be delayed.
b) If it cannot be repaired or a replacement cannot be provided due to limited stock, we can refund you or you can choose other items of equal value for replacement.
c) If the item is lost during return, we will not be able to assist you as we wish. We recommend that you choose a trackable shipping method to return defective products.
Refund/Return Policy
Conditions for applying for return
a) The item received is not as described.
b) You don't want it anymore. /You want to exchange these items.
c) Items are missing from your order.
d) Item is damaged.
e) Other reasons.
Procedures for applying for refund/return.
a) The item received is not as described. You don't want it anymore.
b) You want to exchange these items.
Please contact us with your order number and the item you received. Our customer service team will respond to you within 24 hours. Once the customer service confirms your application, please provide information about sending it back to us. Once we receive the returned package, we will begin processing your refund/exchange.
c) Items are missing from your order.
Please take photos of arrived items and parcel waybill, and email missing items to our customer service staff, including your order number and package label.
d) Item is damaged.
If your item is damaged in transit, you will be eligible for a full refund. When requesting a refund, you need to provide customer service with a clear diagram showing the issue with the item and its delivery number as soon as possible. Please also provide the "Proof of Damage" document provided by the courier company. Alternatively, you can open the item in front of the delivery person and if you find that the item has been damaged in transit, you can reject it and contact us.
e) Other reasons
For return conditions not mentioned above, please contact us at service@keyestudio.com and we will be happy to assist you.
How do return items?
Consumers can apply for return/refund within 15 days after receipt. Please click Contact Us or email us at service@keyestudio.com for assistance. Please note that all returned products must be 100% complete and must be in their original packaging. Unless the product is damaged or defective, the customer will be responsible for return shipping costs. If the returned item is valued at $500 or more, we will charge a 5% restocking fee. If you have any questions, please feel free to contact us and we will try our best to help you!
We will process your refund within two working days after receiving your returned goods. The refund time is about 2-3 working days, and the refund will arrive in your account according to your original payment method.
